01
Shipping & Delivery Policy
We carefully prepare and dispatch every Earlybirds order to ensure your garments reach you in excellent condition.
Estimated delivery
7–10 business days
The delivery period begins after successful order confirmation/payment processing.
Delivery times are estimates and may vary because of destination, courier availability, public holidays, weather, logistical disruptions, or other circumstances outside our reasonable control.
Order Tracking
Once your order has been dispatched, tracking information will be provided where available through SMS, email, WhatsApp, or another communication method associated with your order.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address, contact number, and other required delivery information.
Please contact Earlybirds as soon as possible if you notice an error in your delivery information. Changes may not be possible once an order has been dispatched.
Delivery Delays
While we make reasonable efforts to ensure timely delivery, occasional delays may occur due to courier or logistical circumstances beyond our control.
At Earlybirds, we want your little one to enjoy the right fit.
Eligible products may be exchanged within 7 days from the date of delivery, subject to the conditions below.
Exchange Eligibility
- The garment must be unworn, unused, unwashed, unaltered, and in its original condition.
- All original tags must remain attached, and the garment should be returned in its original packaging.
- Products showing stains, perfume, makeup, washing, damage, alteration, or other signs of use may not be accepted for exchange.
Size Exchanges
If the size ordered does not fit, you may request an exchange for another available size of the same product.
All exchanges are subject to stock availability.
If your requested size is unavailable, our customer-care team will communicate the available resolution.
How to Request an Exchange
Contact Earlybirds within 7 days of delivery. Please provide your order number, the product you wish to exchange, and the required replacement size.
Our team will provide instructions regarding the exchange process.
Please do not send products to an address without first receiving exchange confirmation from Earlybirds.
Exchange Shipping
Any applicable reverse pickup or re-shipping charges for a customer-requested size exchange will be communicated before the exchange is processed.
If an exchange is required because Earlybirds sent an incorrect product or because a product is verified as damaged or defective upon delivery, eligible shipping costs will be handled by Earlybirds.
Non-Exchangeable Products
Products specifically identified as Final Sale, personalised/customised items, or other items expressly identified as non-exchangeable on their product page may not qualify for a standard size exchange, except where applicable law requires otherwise or where the item received is verified as defective, damaged, or incorrect.
03
Return & Refund Policy
Change-of-Mind Returns
Earlybirds currently follows an exchange-based policy.
We do not generally accept returns or provide refunds for change of mind, personal preference, or an incorrectly selected size where an eligible exchange can be provided.
Customers are therefore encouraged to carefully review product information and the Earlybirds Size Guide before completing an order.
Damaged, Defective or Incorrect Products
Every order is checked before dispatch. However, if you receive a product that is damaged, defective, or different from the product ordered, please contact us promptly after delivery.
Please provide your order number and clear photographs/video of the product and issue.
Once the issue has been verified, Earlybirds may offer an appropriate replacement, exchange, or refund depending on the circumstances and product availability.
Refunds
Refunds are generally provided where an eligible resolution requires a refund—for example, where Earlybirds is unable to fulfil a paid order or an appropriate replacement for a verified defective/incorrect product cannot be provided.
Approved refunds will ordinarily be initiated to the original payment method.
Once initiated by Earlybirds, the time required for the amount to appear in your account will depend on your bank, card issuer, or payment provider.
Order Cancellation
If you need to request cancellation, contact us as soon as possible after placing your order.
If the order has not yet been dispatched, we will try to accommodate the cancellation request.
Once an order has been processed or dispatched, cancellation may no longer be possible and the applicable exchange policy will apply.
If an eligible prepaid order is successfully cancelled, the applicable amount will be refunded to the original payment method.
